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New age of communication with medical providers

PETERSON AIR FORCE BASE, Colo. -- Have you ever sat on the phone with the Colorado Springs appointment line during peak call hours and wished there was a quicker way to ask your provider a basic question, or even renew medications? Now you can.

MiCare, powered by Relay Health, is the Department of Defense's online confidential secure messaging service. This system has been shown to significantly reduce the number of phone calls, save patients time, increase customer satisfaction and improve health outcomes. The 21st Medical Group will use secure messaging as the primary form of communication between patients and their healthcare teams for non-urgent, non-emergent issues.

Patients currently enrolled in MiCare are lauding "their direct line to their health care team" and how MiCare has prevented unnecessary visits to the clinic. The team responds to 80-85 percent of all messages within the first 24 hours. This secure system is safe and used by leading hospitals across the nation to communicate with their patients. Protected health information will not be sent to your mailbox; rather, you will receive a notification to log into the secure website to access the message (similar to the online banking process).

You can bypass phone-trees, voicemail and phone tag. MiCare is available 24/7 to
· Request routine and wellness appointments with healthcare providers
· Get test results
· Request prescription renewals
· Ask your healthcare team medical questions

How can you get an account?
· If you are an active duty member and have not yet registered for MiCare, you will be receiving an e-mail in the coming weeks with instructions to set up your account. Along with this e-mail will be instructions on how to enroll your children and link them to your account.
· Dependents with common access cards and access to a government computer can email 21mdg.micare@us.af.mil to register by email.
· If you are a family member over 18 years old and do not have a CAC, you can stop by your primary care clinic to get registered, or call 556-6327.
· If you already have an account and forgot your password, no problem. Go to https://app.relayhealth.com/Security/Login/Default.aspx and click on "Start Recovery" to get your username and password.

To provide you the best care, the 21st MDG's goal is to enroll 100 percent of its enrollees into MiCare. Completing the registration process once you receive the e-mail is the best way to connect with your provider. For information email 21mdg.micare@us.af.mil or contact Capt. Chris Harmer at 556-6327.

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